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At Black Loon, we design drinkware and coolers that cross boundaries, and our service is no different. We are real people, based right here in Canada, ready to answer your questions.

No automated run-arounds, just honest help when you need it.

Returns

We make it right! Let us know what's going on and we will solve the issue together.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Email us at hello@blackloon.ca and we will respond within 24-48hrs.

General Inquiries & Support

Got a question about a product, shipping, or care instructions? Need to sort out a warranty claim? Reach out and we’ll get you back to your routine (or your trip) in no time.

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Wholesale & Dealer Partnerships

We have built a network of partners who value authentic Canadian design and reliable margins. If you are interested in stocking Black Loon in your store, let's talk.

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Or if you'd like to drop us a message...